Terms of Purchase

These Terms of Purchase are specially formulated for all product purchase transactions on the e-commerce platform arenasportmall.com, applicable to all users who place orders, pay for goods and complete purchasing behaviors on the website, as well as all product sales and service behaviors of arenasportmall.com. This clause clarifies the rights, obligations and transaction constraints of both the platform and the purchaser in the product transaction process, covering product ordering, price settlement, payment rules, delivery agreement, after-sales constraints, return and refund norms and other full-link transaction content. All order transactions on arenasportmall.com are deemed to automatically recognize and abide by all provisions of these Purchase Terms.

All products sold on arenasportmall.com include swimsuits, professional competition swimwear, functional activewear and supporting sports gear. All product styles, specifications, sizes, functional descriptions and product introduction content are subject to the real-time display on the official website arenasportmall.com. The platform marks product prices uniformly in USD currency, implements transparent pricing, and all products enjoy official platform free shipping service without any hidden fees and additional freight charges. We reserve the right to adjust product prices and update new product styles according to market demand and inventory status. The price at the time of user order placement shall prevail, and the platform will not make price compensation for subsequent price adjustment of individual products.

Users shall fill in accurate delivery information, contact information and order remarks in accordance with the actual situation when placing an order on arenasportmall.com, and ensure the authenticity and validity of the order information. After confirming the order, users need to complete payment through the official payment channel designated by the platform in a timely manner. Unpaid orders that exceed the valid time limit will be automatically cancelled by the system. Once the order payment is completed, the order information cannot be modified at will. If it is necessary to modify the address and other information, users need to contact customer service for coordination as soon as possible. All transaction settlement is based on USD, and no other currency offline transaction is supported.

After the user completes the order payment, arenasportmall.com will arrange shipment within 1 to 3 working days, and the unified delivery cycle is 6 to 12 days. The delivery time is subject to the logistics actual transportation progress, and the platform does not promise ultra-fast express delivery service. When the goods arrive, users shall check the outer packaging integrity and product integrity in a timely manner after receiving the goods. If there are problems such as damaged packaging, missing goods and wrong goods, users need to feedback to the platform through the official email press@arenasportmall.com in a timely manner, and cooperate with the platform to complete verification and subsequent processing. Failure to feedback abnormal problems in a timely manner after signing for the goods shall be deemed that the user has accepted the product normally.

All purchased products on arenasportmall.com implement the 60-day return rule, free return service and 5-10 working days refund processing standard, and all return behaviors must comply with the platform Refund Policy and Purchase Terms. Returned goods must keep unused original state, complete packaging and complete labels, and shall not be returned after artificial damage, washing and wearing. The platform has the right to inspect the returned goods, and reject the refund application for goods that do not meet the return conditions. The refund will be returned through the original payment channel, and the arrival time is subject to the rule of the payment channel.

For abnormal transactions such as malicious order placement, fake payment, repeated malicious return, collusion to defraud platform after-sales benefits and other improper behaviors of users, arenasportmall.com has the right to take disposal measures such as canceling orders, refusing after-sales application, limiting purchase permissions and freezing accounts. For economic losses caused by users’ improper transaction behaviors, the platform reserves the right to pursue compensation liabilities. Users shall abide by the transaction integrity principle, and shall not use platform loopholes to seek improper interests.

arenasportmall.com has the right to update and optimize the content of these Terms of Purchase according to business operation and transaction rule optimization. The updated clauses will be directly displayed on arenasportmall.com and take effect immediately. Users who continue to place orders and purchase products on the website after the update will be deemed to agree to the latest purchase clause rules. All transaction disputes arising from order purchase on the platform shall be handled in accordance with the latest Purchase Terms and relevant platform service policies.