Refund Policy

This Refund Policy is formulated by arenasportmall.com, applicable to all product purchase, return application and refund processing behaviors on the platform, clarifying the rules of return eligibility, return time limit, refund cycle, refund method and return service standards. All users who shop on arenasportmall.com need to abide by the provisions of this Refund Policy. The platform always adheres to the principle of fair customer protection, formulates humanized refund rules, and provides safe and guaranteed after-sales refund service for every customer who purchases swimsuits, competition swimwear and activewear on arenasportmall.com.

All regular products purchased on arenasportmall.com enjoy a 60-day return service policy uniformly. The 60-day return period is calculated from the date when the customer successfully receives the goods. Within the valid return period, if the product has quality problems, does not match the description, does not fit the size, or the customer has other legitimate reasons for returning the goods, you can initiate a return application in accordance with the platform process. Returned products must keep the original unused state, complete original packaging, intact labels and accessories, without man-made damage, washing, wearing damage and other abnormal conditions, so as to meet the conditions for return and refund processing.

arenasportmall.com provides free return service for all eligible return orders. Customers who meet the return conditions do not need to bear any return freight and related handling fees, and all return logistics costs are undertaken by the platform. We simplify the return operation process, guide customers to complete the return application step by step, arrange formal return logistics channels uniformly, ensure the whole return process is simple, convenient and cost-free for customers, effectively reduce the shopping risk and after-sales trouble of users shopping on arenasportmall.com.

After the customer returns the goods and sends them back to the designated address of arenasportmall.com, our professional inspection team will check the integrity, use status and relevant qualifications of the returned goods. After the inspection is confirmed to be compliant and passed, the platform will complete the refund processing within 5 to 10 working days. The refund will be returned through the original payment channel used by the customer when placing the order. The specific arrival time of the refund is affected by the processing rules of the customer’s payment channel, and the platform will complete the internal refund settlement as soon as possible within the specified cycle.

In any of the following situations, arenasportmall.com has the right to reject the customer’s return and refund application: beyond the 60-day valid return period; the product has been worn, washed, damaged artificially or stained; the original packaging, labels and accessories are incomplete; personalized customized products; special discounted clearance products marked as non-returnable on the product page; goods damaged due to customer’s own improper transportation and storage after receiving the goods. We will strictly review each return application in accordance with the policy regulations to maintain the fair operation order of the platform.

If customers have any questions about return application, refund progress, return qualification and policy interpretation, they can send consultation and feedback through the official dedicated email press@arenasportmall.com. Our after-sales service staff will reply and handle customer demands in a timely manner, patiently explain the policy rules, follow up the refund processing progress, and solve all after-sales refund related problems for users shopping on arenasportmall.com.

arenasportmall.com can adjust the relevant terms of the Refund Policy according to business development and service optimization needs. The revised policy content will be published on the official website arenasportmall.com in real time and take effect immediately. Continued use of the website and ordering products after the policy update means that the customer recognizes and accepts the latest refund rules of the platform. We always maintain the fairness and humanity of the refund policy, and protect the legitimate shopping rights and interests of every user of arenasportmall.com with standardized rules and efficient service.